Here you can find answers to questions about purchase and registration.

• Inquiry

  1. What are the differences if I am using the trial version not the retail version?
  2. What are the system requirements?
  3. Does the software support Mac OS X or Vista?
  4. How to remove the logo in the middle of the image?
  5. What will I get, if I purchase the software?
  6. Can I get a CD for storage?
  7. Will the updates be free of charge, if I have purchased the software?
  8. I will install it on my PC, but soon I'll purchase a new for laptop. Must I purchase two licenses?
  9. What is your refund policy?

• Payment

  1. What are the ways available for me to purchase the software?
  2. I want to pay via credit card online, but what does Card Security Code mean?
  3. What kinds of currency do you accept?
  4. I notice that there is an item named "Registration Backup Service" below the software, must I pay for it?
  5. What is PayPal?
  6. What should I do if I want to pay via PayPal?
  7. I purchased your software via wire transfer, but I still have received no email from you.
  8. I just ordered the product, but received an error stating that my order can not be automatically processed at the moment and will be manually processed. What should I do?
  9. I was in the process of ordering had not input my credit card info and lost my server. I went back to the main page to try to order and this time I did input my info with Credit card, hit submit and it tells me error and that the software had already been ordered. Did I order it or not? Can you please tell me if I have purchased?

• Download

  1. I have purchased the software but there's no email from you.
  2. I bought this, but now it is telling me that the download link is corrupt/invalid. How do I get this running?
  3. I received the email, but I can't find the Retail version anywhere.
  4. I can't find the registration code/serial number. The key code/serial number is blank in the previous email. Can you send me the key code?

• Installation

  1. I get an error stating "The setup files are corrupted. Pleas obtain a new copy of the program." when I try to install the full version.
  2. When I am installing the retail version, a message pops up asking me if I want to install the program to the same folder.
  3. I get the following error message when attempting to install the program. An error message "The PSAPI.DLL is linked to missing esport NTDLL.DLL:NtAllocateVirtualMemory"

• Registration

  1. I just purchased the software, but when I enter the code, it keeps saying "Invalid registration code".
  2. I checked my credit card and found that I was charged more than the price advertised.
  3. When I purchased the software, I check to include CD version, but I still have no CD in hand.
  4. I lost my registration code to unlock the program.
  5. I want to change the registered email address.